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Member Support Analyst

Program and Engagement Coordinator

 

Member Support Analyst

Reports To:  Chief Impact Officer (CIO) and Chief Executive Officer (CEO)   

FLSA Status:  Non-exempt       

Post Date:  October 28, 2019

Close Date: Open until filled

JOB SUMMARY

The Member Support Analyst’s purpose is to provide support to the Chief Impact Officer (CIO) and Chief Executive Officer (CEO) in service of ALF’s nonprofit mission. The Member Support Analyst is responsible for tasks related to maintaining and advancing the current network ALF-MVC through support of the First Year’s Fellows Program, Senior Fellows programs, board and committee meetings, research and implementation of new initiatives and requests, and handling the day-to-day administrative details of the chapter.

 KNOWLEDGE/SKILLS REQUIRED

  •  The Member Support Analyst operates with minimal supervision, asking when they do not know something or understand a task, but being generally capable of organizing their own workday. This person should be good with the public, with Fellows, and with board members. The Member Support Analyst role is a non-exempt, full-time position. Some evenings will be required due to events.
  •  The Member Support Analyst is self-motivated, professional and service-oriented. Strong written and oral communication is required. Organization skills, meeting deadlines and attention to detail are also important traits for this position.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Communications Support

  • Assist with management and maintenance of organization’s web site.
  • Manage membership databases and maintain mailing lists.
  • Analyze and report data on membership, participation, demographics, and organization activities.
  • Draft, organize and send out multiple mailings (thank you letters, dues letters, etc.).
  • Create annual membership directory.
  • Manage and develop content for the organization’s social media pages.
  • Assist in developing content for the organization’s newsletter.
  • Draft and send email communications to members, partners, and the public on behalf of the organization.

 Event and Activities Support

  • Assist in planning and executing events for 25 to 450 guests (All Access Welcome Receptions, Exemplary Leaders Awards Dinner, Class Welcome, Commencement, Holiday Parties, etc.).
  • Manage logistics for meetings and small group events (county meetings, committee meetings, Tables of 8, Affinity Groups, etc.).
  • Set up online registration pages for events.
  • Manage event invitations and RSVPs and provide on-site event support, such as staffing registration tables (occasional evenings may be required).
  • Secure meeting venues and catering.
  • Identify and maintain communication with hosts and points of contact.
  • Coordinate scheduling with hosts, venues, and participants as needed.
  • Send event communications, such as email reminders.
  • Record and analyze data on event participation, sponsorship commitments, and revenue.
  • Assist in managing benefit auction process.

 Program and Committee Support

  • Schedule committee and board meetings (send calendar notices, book rooms, secure catering, etc.)
  • Prepare meeting agendas and packets of materials and take meeting minutes.
  • Provide on-site support for First-Year Fellows and Sr. Fellows programming as needed.
  • Schedule Nominations Committee focus groups, input nominations, and create nomination packets. Send membership invitation packets, record responses, and send follow-up communications.
  • Analyze and manage participation in organization surveys and studies (feedback surveys, demographics surveys, Implicit Bias Human-Centered Design Study, etc.).

 Administrative Support

  • Answer phones, provide excellent customer service to callers, take accurate messages, and relay information to the CIO and/or CEO.
  • Schedule meetings among multiple participants with complex calendar requirements.
  • Assist the CEO with various tasks and assignments, manage the CEO’s schedule and provide support for upcoming meetings and completion of tasks.
  • Create and maintain files of forms, papers, records, etc.
  • Send invoices, track incoming payments, and process credit card payments.
  • Provide support to organization’s members, board, committees, and staff.
  • Keep the office running smoothly, including purchasing supplies and equipment.
  • Perform other duties as assigned that support the overall objectives of the position and the organization.

 MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Requires a Bachelor’s degree with at least two years in a professional work environment; or equivalent combination of education and experience. Demonstrated ability to solve problems and foster workplace teams. Experience in an entrepreneurial organization is a plus.

 Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports, and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

 Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Proficient in use of constituent relationship management systems and web applications, including Accrisoft, Salesforce, Constant Contact, and Google Groups. Proficient in Internet-based communication. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone.

 SALARY BAND: $38,000- $50,000

 TO APPLY: Submit resume and cover letter to karen@alf-mvc.org.

For complete listing click here.

 

Program and Engagement Coordinator 

Reports To:  Chief Impact Officer (CIO)    

FLSA Status:  Non-exempt       

Post Date:  October 28, 2019

Close Date: Open until filled

 JOB SUMMARY

The PEC’s purpose is to provide support to the Chief Executive Officer (CEO) and Chief Impact Officer (CIO) in service of ALF’s nonprofit mission. The Program and Engagement Coordinator (PEC) is responsible for tasks related to maintaining and advancing the current ALF-MVC network through supporting chapter planning, growth of resources, communications, and handling the day-to-day administrative details of the chapter’s program and activities - including First Year’s Fellows Program, Senior Fellows programs, Encore Fellows Program and Implicit Bias. The PEC will conduct research, update marketing and fundraising materials, coordinate archives, document board and chapter business, maintain databases, perform push and pull communication, and assist in the implementation of new initiatives and requests.

 KNOWLEDGE/SKILLS REQUIRED

  • The PEC will need to operate with minimal supervision, asking when they do not know something or understand a task, but generally capable of organizing their own work day and work effectively on a team. The PEC should be adept interacting with the public and with Fellows and board members. The PEC is a full-time, non-exempt position. On occasion, there may be some shifting of hours to evenings or weekends to support chapter events.
  • Due to the nature of these responsibilities, the PEC’s role is highly visible both internally and externally. Strong written and oral communication is required. Organization skills, meeting deadlines and attention to detail are also important traits for this position.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  Programs

  • Create program materials, establish staffing requirements, and ensure that program achieves stated objectives.
    • Coordinate program logistics for the First Year’s Fellows Program, including developing the schedule and coordination with facilitators and attend sessions as needed. 
    • Develop program content for Senior Fellows programs, in partnership with CEO, CIO, and associated committees. These programs include, but are not limited to the Cohort program and Implicit Bias initiative.
    • Serve as a point of contact in the planning and coordinating event for 25 to 600 guests (All Access Welcome Receptions, Exemplary Leaders Awards Dinner, Class Welcome, Commencement, Holiday Parties, etc.).
    • Coordinate the registration and promotion with hosts of Tables of 8.
    • Coordinate the new class nominations committee.
    • Coordinate membership invitation packets.

 Engagement

  • Serve as liaison to champions of various Affinity Groups.
  • Coordinate with community partners and sponsors in the delivery of sponsor benefits.

 Communications

  • Coordinate maintenance of the chapter’s social media sites, including Facebook and website for program-specific communication.
  • Support chapter's internal and external communications (i.e. newsletter, mass emails, mailings, etc.) by developing program messaging for the purpose of engaging Fellows and Senior Fellows and reporting on program successes. 
  • Prepare reports for committees and board as they relate to program evaluation of ordinate event registration and check-in.
    • Maintain and update relationship software and pull reports and push communications

 Administration

  • Support board committees as assigned.
  • Provide support on other programmatic activities as assigned.
  • Perform other duties as assigned that support the overall objectives of the position and the organization.

  MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Requires a Bachelor’s degree with at least two years in a professional work environment; or equivalent combination of education and experience. Demonstrated ability to solve problems and foster workplace teams. Experience in an entrepreneurial organization is a plus.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports, and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

 Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Proficient in use of database system such as salesforce and web applications. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone.

 SALARY BAND: $38,000- $50,000

 TO APPLY: Submit resume and cover letter to karen@alf-mvc.org.

For complete listing click here.

 

 

 

 

 

American Leadership Forum - Mountain Valley Chapter
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601 University Avenue, Suite 127, Sacramento, CA 95825 • Phone 916-920-5669 • Fax 916-920-5675 • Email

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